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Sales support

Our new, changed business world has meant many hotels and venues have made difficult decisions to reduce staffing costs, leaving a gap in sales & marketing, or perhaps haven't been able to recruit the right person and are looking for a sales boost. As former hoteliers and venue managers, we understand how painful this can be - you need to reduce costs but this also affects pipeline and customer experience, often leaving enquiries unanswered and opportunities missed.

Hotel Advantage offers affordable solutions, tailor-made to fit your requirements, to make sure you are still answering enquiries and  your pipeline doesn't dry up. When the time is right and you are ready to recruit, we can help with bespoke inductions and onboarding, ensuring a seamless handover and setting up your new team members for success.

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  • Answering all calls with your usual venue greeting

  • Enquiry handling to the highest industry standards including online (eg Venue Directory) and emails

  • Checking availability and rates, according to your agreed rate strategy, and sending over a branded proposal - or if you prefer we can refer back to your nominated person to check & advise before we respond

  • Follow-up at agreed intervals to convert business

Remote support

Making Notes
  • Can be part time or full time depending on your needs and budget

  • Contacting all non-confirmed enquiries to convert

  • Contacting all confirmed enquiries to reassure and update

  • Answering all calls with your usual venue greeting

  • Enquiry handling to the highest industry standards including online (eg Venue Directory) and emails

  • Checking availability and rates, according to your agreed rate strategy, and sending over a branded proposal - or if you prefer we can refer back to your nominated person to check & advise before we respond

  • Follow-up at agreed intervals to convert business

  • Conducting showrounds and site visits 

On-site support

Work Meeting

Fully bespoke to your requirements, our full sales support packages can include:

  • All items as per on-site support - enquiry handling, conversion, showrounds

  • Proactive sales activity to increase pipeline

  • Social media posts to an agreed content schedule

  • Weekly snapshot and full monthly management reporting 

  • Sales strategy & action plans

  • Support with induction / on-boarding / training if required

Full sales support

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