At Hotel Advantage Ltd, we love hospitality. It's in our DNA.
We work with our clients to build team confidence through bespoke training and support, inspiring venues to make positive changes and achieve their revenue & profit commercial potential.
From mystery guest assessments, interim sales office cover, full sales and marketing representation, team engagement, training and consultancy, we provide honest, expert support where and when you need it.
We have over 30 years' experience in hospitality leadership for national and global brands as well as independent luxury properties.
Our clients range from independent boutique properties to multinational branded large scale hotels and we work both nationally and internationally.
we achieve more
Professional support when you need it
Hotel Advantage provides expert support to hotels and venues so you can focus on running your business.
From interim cover to full sales representation, our expert consultants are on hand to increase awareness, convert business, create winning strategies and maximise revenue.
Finding time for team training and engagement in a busy operation is tough, yet failing to engage your team can be costly in turnover and lack of productivity.
We help you gather feedback and create development pathways for your team, removing any obstacles to achieve excellence and nail your goals.
Being without a General Manager or Cluster GM can really impact your business, and rushing recruitment may lead to problems further down the line.
Our interim support gives you an experienced, professional manager to bridge the gap, keeping the business running whilst you recruit the right person.
"We have been working with Michelle & Lucy from Hotel Advantage since July for interim management.
We found both Lucy & Michelle to be professional, reliable and very flexible to accommodate our requirements which can change at short notice.
They have been working on-site with the team in an interim GM capacity, supporting them through a very busy & challenging time and also providing training and guidance where needed.
The feedback from the team was very positive, and we have asked Michelle & Lucy to work with us again on future training projects.
— Head of People & Development, boutique hotel group UK
"We recently completed a joint project at a boutique hotel in Cambridgeshire where I recommended Lucy & Michelle to work with the team on training and development.
The team had gone through a rough period with reopening and becoming extremely busy very quickly, and also needed some polish in their delivery of service.
Lucy & Michelle worked with the team on technical and soft skills, as well as mandatory training, alongside giving the team support and guidance. As my company TRG held the event management contract for the venue, we saw a huge improvement in team morale and performance due to the training and support they were receiving from Hotel Advantage. We work closely together and they are our trusted partners whom we are delighted to recommend.
— CEO, TR Group
What our clients say
Who are we?
After graduating with a BA in Hotel & Catering Management, I taught in a Swiss hotel school for a year before building a career in sales for companies such as Red Carnation Hotels, Sheraton Skyline Heathrow and De Vere as well as independent hotels and resorts.
I have held various senior sales roles, including Regional Sales Manager, Director of Sales and Commercial Manager, and trained central sales teams in sales skills.
Proactive & reactive sales
Sales office management
Sales team training and mentoring
Sales and commercial strategy
I started working in hotels at the age of 18, working for Premier Inn. Over the next few years, I worked my way up through housekeeping, reception, duty management to become General Manager and Relief Cluster GM for Premier Inn and others.
I have since worked with several independent luxury hotels such as Hotel Felix and Quy Mill Hotel & Spa in Cambridge as General Manager.
Training and development
Leadership mentoring and coaching